Frequently Asked Questions — Shafer Heating & Cooling

Yes — from strange noises to airflow issues to complete breakdowns, we’ve seen and repaired it all. Our technicians diagnose the problem, show you the issue in a simple way, and give you options so you can choose what works best for your situation. Many families share that they appreciated feeling informed rather than pressured, which is exactly how we approach every repair.

We help you compare repair cost, system age, energy waste, and long-term reliability so you can make the decision that’s best for your home. If a system is older and constantly breaking down, replacement is often the smarter long-term choice. But if a repair makes sense, we’ll tell you. We believe homeowners make better decisions when they understand the full story and feel supported.

Geothermal systems use the steady temperature of the earth to heat and cool your home. Families love them because they deliver incredibly consistent comfort and dramatically reduce utility bills. We often compare it to “borrowing energy from the ground”—a simple concept that saves you money year after year. Our team handles everything from design to installation so you can enjoy renewable comfort without the stress.

If you plan to be in your home long-term and want the most efficient comfort system on the market, geothermal may be perfect for you. We perform a full evaluation of your property, space, and heating/cooling needs to guide you through the decision. Many homeowners are surprised at what’s possible, even on smaller lots.

Geothermal loops can last 50+ years, and the indoor unit often lasts much longer than traditional HVAC systems. We’ve seen geothermal systems running beautifully decades after install because they don’t sit outside exposed to the weather. It’s one of the longest-lasting home comfort investments available.

We provide humidifiers, dehumidifiers, UV germicidal systems, high-efficiency air purifiers, whole-home filtration, and ventilation solutions. Many homeowners don’t realize how much indoor air affects sleep, allergies, and overall health until we test it and show them what’s happening behind the scenes. Our team helps you build a cleaner, healthier home environment that your family can feel every day.

Signs include dust buildup, allergies, headaches, dry skin, lingering odors, or uneven humidity. We can perform a simple inspection and check your system to reveal what’s going on. It’s common for families to say, “I didn’t know the air could feel this much better,” once the right IAQ solution is installed.

Shafer provides panel upgrades, wiring, safety inspections, surge protection, lighting upgrades, generator hookups, EV chargers, and more. Homeowners appreciate how we break things down in simple terms so electrical safety doesn’t feel intimidating. Our licensed electricians prioritize safety, clarity, and long-term reliability in every home.

Older panels weren’t designed for modern home loads like large appliances, power-hungry devices, EV chargers, or HVAC upgrades. We frequently see panels that are dangerously undersized or outdated. Upgrading helps protect your home, reduce fire risk, and give you the capacity your lifestyle now demands.

The right size depends on what you want to power—some families want “just the essentials” while others want the whole home running during an outage. We perform a home assessment and help you choose based on usage, family needs, and budget. Our job is to make sure your generator works exactly as you expect when the lights go out.

Most whole-home systems install in one day, and we coordinate the electrical and gas work for you. Homeowners love knowing we manage everything—permits, placement, wiring, testing—so the process feels smooth and simple. By the time we leave, you have a power-ready home and total peace of mind.

We handle leak repairs, clogs, fixture replacements, water filtration, softeners, sump pumps, and more. Families often call us after a surprise leak or water quality issue, and they appreciate our fast, friendly, no-pressure guidance. We make plumbing solutions simple and stress-free.

Yes — from basic filters to high-performance softeners to whole-home purification. Many homeowners don’t realize how much their water quality impacts appliances, skin, hair, and laundry until we show them the difference. We help you choose the right system for your home and family needs.

Yes — we work on tank, tankless, and hybrid systems. We’ve rescued countless families who woke up to cold water or flooded basements, and we prioritize quick, same-day service. Our team helps you choose a system based on hot water usage, efficiency goals, and long-term savings.

Tankless provides endless hot water and excellent efficiency, but it must be sized properly. We evaluate your home’s plumbing, gas lines, and usage habits to guide you toward the right choice. Many families find tankless to be the best upgrade they’ve ever made.

Over the years, dust, pet dander, debris, and even construction materials can build up in your ducts. Homeowners are often shocked when they see what’s hiding in there. Cleaning improves airflow, reduces dust, and helps your system run more efficiently. It’s like giving your home’s lungs a deep breath of fresh air.

Up to 20–30% of conditioned air can leak out of unsealed ducts. That means wasted energy and uneven comfort. Sealing your ducts can solve hot and cold spots and reduce energy bills, and homeowners usually notice the difference within days.

Yes — we clean, repair, and replace gas fireplaces to keep them safe and reliable. Many families call us right as winter arrives and are relieved when we get their fireplace working again the same day. Whether you want maintenance or an upgrade, we help keep your favorite gathering spot warm and ready.

It’s often caused by minerals, iron, sulfur, or contaminants in the water supply. We perform a simple water test to identify the source and recommend the right solution. Homeowners are amazed at how much better their water, clothes, and skin feel once the issue is corrected.

A softener removes hardness minerals that damage appliances, stain fixtures, and cause dry skin. Many families notice instant improvements once the system is installed. It’s one of the simplest ways to improve your home’s water and protect your plumbing.

Two annual rejuvenation visits, priority scheduling, exclusive discounts, extended warranties, and peace of mind. Many homeowners join after realizing how much longer their system can last with proper care. Our members love knowing they’re always at the front of the line.

Just like your car, your home comfort system runs better and lasts longer with routine care. Maintenance helps prevent breakdowns, lower energy bills, and keep your warranty valid. We’ve seen well-maintained systems last years longer than average.

Yes — we have flexible payment options designed to fit almost any budget. Many homeowners choose financing so they can upgrade comfort now without waiting or compromising. We walk you through each option clearly and simply.

Not at all. Your warranty remains fully intact whether you finance or pay in full. We make sure the process is smooth from start to finish.

HALO provides 24/7 system monitoring, direct communication with Shafer, and real-time alerts on performance issues. Homeowners love it because it takes the guesswork out of comfort by notifying our team before a small issue becomes a major breakdown. It’s the smartest thermostat we’ve ever offered.

No — HALO works behind the scenes whether you are home or away. You can adjust everything from the app, and we receive alerts if your system is struggling. It’s like having a technician watching over your system at all times.

Yes — we design and install HVAC and IAQ systems tailored to your new home’s exact needs. Builders love working with us because we communicate clearly, stay on schedule, and do the job right the first time. We help you build comfort and efficiency from the ground up.

We perform a full home analysis based on square footage, insulation, window load, ductwork, and your comfort habits. Many homeowners are surprised that a system can be too big—not just too small. Proper sizing ensures efficiency, comfort, and long-term reliability.

We walk your home, evaluate your existing system, explain options clearly, and answer every question. There’s no pressure—just guidance to help you make the right decision. Homeowners often tell us it feels more like an educational visit than a sales appointment.

We install gas furnaces, heat pumps, air conditioners, geothermal systems, boilers, mini-splits, and complete comfort packages. After 40 years in local homes, we’ve learned that every family’s needs are unique, so we help you compare options in plain English—not industry jargon. Many homeowners tell us they felt overwhelmed at first, but once we walked the home and explained the choices clearly, they knew exactly what they needed. Our goal is to guide you toward the right system, not push a product.

Yes. We install and service both whole-house generator systems and portable units.

Yes. We repair and replace tank and tankless systems as well as high-efficient hybrid water heaters.

Yes — panel upgrades, wiring, safety inspections, surge protection, generator hookups, and more!

Yes — we service and replace gas fireplaces.

Yes — professional whole-home duct cleaning (and seal) to improve air quality and system efficiency.

Yes — Shafer offers water filtration, softeners, as well as repairs and leak solutions.

We can service, repair, and install all brands.

Yes — we have dispatch available 24/7.

Yes — licensed, background checked, and each team member goes through over 250 hours of training a year.

Yes — our Club Membership includes rejuvenations, priority status, discounts, and extended warranties.

Yes — upfront pricing before any work begins.

Typically, same-day or next-day.

Yes — we offer flexible payment options for all services and installs.

Yes — system replacement estimates are free.

Yes — humidifiers, dehumidifiers, UV systems, air purifiers & filtration.

Most system installations take just one day. Our crews arrive prepared with everything needed and walk you through what to expect before work begins. Homeowners often remark that they’re surprised at how efficiently the team works while still keeping the home spotless. By the time we leave, your new comfort system is running and your home looks just as clean as when we walked in.

Yes — we stand behind every repair and installation back with a 100% guarantee.

Yes — we work with homeowners on new construction projects for HVAC and Air Quality solutions!

Yes — we resolve airflow and zoning issues.

Yes — we specialize in heat pump conversions.

Yes — whole home humidity control solutions.

We present both options based on age, cost, energy waste, reliability and safety.

Yes — we handle all required permits when necessary.

Absolutely — floor protection, floor savers, and clean workspace before leaving. We promise to leave the space as clean as or cleaner than we found it.

Yes — Club Members get automatic reminders.

Generally speaking, we service a wide area around a 50mile radius from Hillsboro Ohio, including these town and their surrounding markets:
Batavia, Bethel, Blanchester, Blue Ash, Chillicothe, Fayetteville, Georgetown, Goshen, Greenfield, Hillsboro, Lebanon, Leesburg, Loveland, Lynchburg, Maineville, Mason, Milford, Mt. Orab, New Vienna, Peebles, Reading, Sabina, Sardinia, Sharonville, Washington CH, West Union, Williamsburg, Wilmington, Xenia