Frequently Asked Questions — Shafer Heating & Cooling
Give us a call today: 937-466-2755Shafer Heating & Cooling is your TOTAL HOME COMFORT partner — HVAC, Electrical, Generators, Indoor Air Quality Solutions, Water Heaters, Gas Fireplaces, Plumbing, Duct Clean & Seal, & more. We service all major brands and provide installation, repair, and maintenance solutions for homeowners seeking quality and value.
What HVAC systems does Shafer install?
We install Gas, Geothermal, Oil Furnaces, Boilers, Heat Pumps, Tube Heaters, Air Conditioners, Mini Splits, and complete comfort packages.
Do you install home Generators?
Yes. We install and service both whole-house generator systems and portable units.
Can Shafer help with water heaters?
Yes. We repair and replace tank and tankless systems as well as high-efficient hybrid water heaters.
Does Shafer offer electrical services?
Yes — panel upgrades, wiring, safety inspections, surge protection, generator hookups, and more!
Do you provide gas fireplace service?
Yes — we service and replace gas fireplaces.
Does Shafer do duct cleaning?
Yes — professional whole-home duct cleaning (and seal) to improve air quality and system efficiency.
Do you provide plumbing services?
Yes — Shafer offers water filtration, softeners, as well as repairs and leak solutions.
What brands do you work with?
We can service, repair, and install all brands.
Do you offer emergency service?
Yes — we have dispatch available 24/7.
Are Shafer technicians certified?
Yes — licensed, background checked, and each team member goes through over 250 hours of training a year.
Do you offer maintenance memberships?
Yes — our Club Membership includes rejuvenations, priority status, discounts, and extended warranties.
Will I know the price upfront?
Yes — upfront pricing before any work begins.
How fast can I get an appointment?
Typically, same-day or next-day.
Do you provide financing?
Yes — we offer flexible payment options for all services and installs.
Are estimates free?
Yes — system replacement estimates are free.
Does Shafer handle indoor air quality?
Yes — humidifiers, dehumidifiers, UV systems, air purifiers & filtration.
How long does a system install take?
Most installs are completed in one day.
Do you guarantee your work?
Yes — we stand behind every repair and installation back with a 100% guarantee.
Do you offer new construction HVAC or electrical?
Yes — we work with homeowners on new construction projects for HVAC and Air Quality solutions!
Can Shafer fix hot/cold spots?
Yes — we resolve airflow and zoning issues.
Can you convert from propane or oil to heat pump?
Yes — we specialize in heat pump conversions.
Can Shafer help with high humidity or dry air?
Yes — whole home humidity control solutions.
How do I know replace vs repair?
We present both options based on age, cost, energy waste, reliability and safety.
Do you pull permits?
Yes — we handle all required permits when necessary.
Do you clean up after the job?
Absolutely — floor protection, floor savers, and clean workspace before leaving. We promise to leave the space as clean as or cleaner than we found it.
Do you remind customers when it’s time for maintenance?
Yes — Club Members get automatic reminders.
What areas do you serve?
Generally speaking, we service a wide area around a 50mile radius from Hillsboro Ohio, including these town and their surrounding markets:
Batavia, Bethel, Blanchester, Blue Ash, Chillicothe, Fayetteville, Georgetown, Goshen, Greenfield, Hillsboro, Lebanon, Leesburg, Loveland, Lynchburg, Maineville, Mason, Milford, Mt. Orab, New Vienna, Peebles, Reading, Sabina, Sardinia, Sharonville, Washington CH, West Union, Williamsburg, Wilmington, Xenia
Guiding principles
- Continuous Improvement: Never accepting past performance as "good enough" and always striving to improve services.
- Customer Focus: Believing that you can have everything they want by helping others get what they want.
- Trust and Accessibility: Working with customers to find proper payment options that meet their budget.
- Risk-Free Service: Offering guarantees to protect customers and ensure satisfaction.
