Extremely pleased with the product and service of Shafer Heating and Cooling. Tyler and Lance came to our house and tore out our old units and installed our new units. They left the house cleaner than when they got there. So glad we went with Shafer!
Great service. On time. Did what they promised. Techs were super helpful. They were unfamiliar with my furnace brand so it took several trips to finally diagnose the issue as a faulty 2nd stage heat exchanger (which fortunately was covered under the manufacturer's extended warranty).
Very dependable and knowledgeable
During our 6 month maintenance check of our heating system it was discovered our furnace was leaking carbon monxide and needed to be replaced. The repairmen sent Kyle, the comfort advisor, to talk with us about what was needed that same day. It was only after talking with Kyle that we realized we needed a complete new heating and a/c unit. Kyle discussed our options and explained everything about each one. He was very knowledgable, kind, and professional. He answered all of our questions thoroughly. The installation was started later the same week and completed the following week.
Johnny, Kenzie, and Cody were the installers and did a very efficient job. Our 3 year old granddaughter expecially enjoyed talking to Kenzie and telling him about catching frogs and cleaning them. She had just recently watched her daddy and friends do this. Kenzie gave her his undivided attention, along with belly rubs for our 102# St Berdoodle. That went above and beyond his job and made a great impression on us.
We can't thank Shaffer Heating and cooling enough for discovering the problem with our furnace. Our story could have had an entirely different ending if the carbon monoxide problem had not been discovered early. All of the employees who worked on our heating and a/c unit, and with us, were very professional, efficient, kind, and knowledgable but I have to say that it was Kyle's expertise, kindness, and recommendtions that won us over to use Shaffer.
I highly recommend them. They are a great company!
Great company and very professional
Robbie and Dean who worked with me were very helpful and kind. Corey and Lance who installed our new heating system were also very helpful and respectful as well.
Techs are prompt, professional, knowledgeable and respectful.
Shafer Heating & Cooling made two service calls for our older gas furnace within a 30 day period. The obvious problem was that we needed a new furnace. The Shafer heating expert came and looked at our old unit, determined that it was not repairable, and made a detailed presentation on our options for a replacement. We made a selection and the team came and installed a new furnace within the week. We are super pleased with the professionalism of all the Shafer employees with whom we have worked in the past month. We sincerely and highly recommend Shafer Heating & Cooling, LLC for residential heating and cooling needs.
Very professional, friendly and timely. Highly recommend for maintenance or installation of any heating or AC needs.