Tyler and Dylan were called in to correct an issue that had been overlooked when our new heating system was installed in October of 2022. They needed to enter our crawl space and remove some duct work. They were very pleasant, professional and efficient. They were great ambassadors for Shafer Heating
Today, the Pickering-Polstras had their summer check up for their geothermal heating & cooling system. A young man named Faxin came by and did a really great job. He cleaned our system, and he talked to us about options for new and continued maintenance, including things we could do for allergies. Faxin was polite, knowledgeable, and competent. Faxin is a great employee, personable, easy to speak to, and he astutely explains his work. I'm glad I have had the chance to meet him.
Once again, Shafer's has proven they are the best heating & cooling company in the county. They have good products, great people, and the best customer service.
Faxin is efficient, explains everything he's doing, and is very pleasant.
Drew was awesome! We are getting a whole new system installed, ducts and everything. Now we just need to discuss it!
Very professional and polite. Did a wonderful job.
I called 2 other companies and never got a human - they have never called me back to date. Stumbled across Shafer by accident when my nephew was having some work done by them. When I called, Brooke (in person) answered the phone and we scheduled a service call. Jeremy came out, walked with me, showed me everything he was doing, answered all questions, was polite, respectful and patient. We scheduled a meeting with Jacob to see exactly what I needed. Jacob was careful to lay out what was available, but not to push what I didn't need or couldn't afford. (Adding that items could be added later if desired, such as humidifier, etc.) Then it was just days before Rob, Tyler and Kenzie came and installed the new system. There was an email with a picture letting me know who to expect, a call letting me know when to expect them, a friendly greeting and introduction upon arrival. There was an old TV satellite close to their worksite and they took it down and away for me. My address marker stone at the end of my driveway had fallen over and I had no way of standing it up again - these 3 gentlemen did it for me. WAY ABOVE AND BEYOND!! Cannot say enough good about this company and its employees.
Then I had my ducts cleaned. Cory B and Dillon came and did a most professional job, professional in every way, thorough but fast, friendly, careful.
Highly recommend Shafer for any and all HVAC needs.
Cody and Lance were a great team!
He was polite and professional. He was knowledgeable and helpful. We are looking forward to using them again in the near future. To get a new cooling unit.
Very efficient professional and approachable service technician.