Reviews
Well it was a big task but Robert and Logan did an excellent job taking the Big Green Monster (fuel oil furnace) that was almost 40 yrs old out of the basement and replacing it with a new electric furnace and heat pump. They showed up at exactly the times they said they would. Both were very courteous and explained everything thoroughly. I highly recommend Shafer H/C.
Shafer continues to employ competent, friendly and professional technicians. Christian came out today to conduct regular HVAC maintenance. He called before arriving, arrived on time, listened to all my questions and concerns, and completed the visit in a timely manner.
Being new to Hillsboro, we were looking for a HVAC company to look at our AC that had quit keeping up, preferably one with some sort of maintenance plan. I remembered driving by their shop so filled out a form on their site to be contacted. They reached out the next day and had a tech out the day after that. They sent me a reminder and a picture of the tech and Robbie called when he was on the way. He did a full inspection and showed my husband everything he found, starting with the fact that the system was over 20 years old and ending with the safety concerns. We had been talking about replacing it next year (we'd already made one big purchase this year) but had Robbie tell the office we would be interested in talking with someone about replacement (why spend a lot on repairs if you are looking at replacing anyway). The office called us before Robbie had even left and scheduled an appointment for the same day. Ron Shafer (owner) came out and did a thorough assessment to determine what we would need and go over everything with us - he spent hours with us making sure he knew what we needed and we understood everything. He answered every question we had. Before he even left, he reached out and got us on the schedule for the next day. The install was supposed to take one and a half days and they again made sure we knew who and when. Johny and Logan showed up on time and got right to work. It was in the 90s but there was no lagging in these guys, even when they had to go crawling around under the house. They did run into some unexpected issues with the equipment which caused the job to actually take three days, but here is what really blew me away - the price never changed! Johny swore they were going to do whatever it took to get everything working properly and they did! Being the jaded person I am, I expected to hear they were going to charge us more for the additional labor but no. They just wanted to make sure it all worked properly. I am already looking at them when it is time for the water heater.
Recently had our summer "check-up" of our geothermal heating system. Christian was professional, polite, and unobtrusive. This has always been our experience with Shafer's ever since the system was installed over 6 years ago. Highly recommend.
WOW! We were blown away from the professionalism of this company. From calling their office to set up service to the techs Faxton & David. They were all exteremly kind, knowledgable and thorough. So PROUD to have this business in Hillsboro! We will continue to use and refer to this company!
Shafer has just replaced our old A/C and oil furnace with a new heat pump, UV light and purification system, a
humidifier, and partial ductwork replacement. We also had our remaining ductwork cleaned. Everyone has been a pleasure to deal with, including Jacob, who did our initial assessment, to installer Johny and his crew, and Lance and the duct cleaning crew. They did a great job on the installation, and even got our old oil furnace out of a tight spot without a major problem. Communication about scheduling was excellent, and the entire thing went smoothly. Also, considering all this started on one of the hottest days of the year, they brought us a portable air conditioner to use while ours was being replaced. Thanks, guys!
Shafer has just replaced our old A/C and oil furnace with a new heat pump, UV light and purification system, a
humidifier, and partial ductwork replacement. We also had our remaining ductwork cleaned. Everyone has been a pleasure to deal with, including Jacob, who did our initial assessment, to installer Johny and his crew, and Lance and the duct cleaning crew. They did a great job on the installation, and even got our old oil furnace out of a tight spot without a major problem. Communication about scheduling was excellent, and the entire thing went smoothly. Also, considering all this started on one of the hottest days of the year, they brought us a portable air conditioner to use while ours was being replaced. Thanks, guys!
Very pleasant to deal with from beginning to end, showed up when they said the would. Extremely professional, explained entire system to me and answered all of my questions. Cody and Garrett were both very pleasant to have at my house installing my unit. I would recommend Shafer to everyone I know
When our central air unit quit working we contacted Shafer's. They were wonderful to work with from the start. Their technician David was great. He was friendly, professional, knowledgeable, and explained to us what he was doing the entire time. He took the time to show us exactly what the problems were. I would definitely recommend their service.
Our technician Robbie was very thorough with our AC inspection. Knowledgeable and confident in his work. Great company ????
